Why Indiegogo?
As we expand our crowdfunding efforts, we are exploring new tools so that we can give our various games regular, reliable support. We have chosen Indiegogo as the home for this and future Ogre projects. Please visit ogre.sjgames.com to learn more about the Ogre game.
Last updated: March 25, 2020 10:07
How can I best ask questions about project timing and fulfillment?
We are standing by to help you with a personal reply at [email protected].
Last updated: March 25, 2020 10:07
Shipping Regions - Please read
In order to keep our focus on a quick fulfillment for this campaign, we will only be shipping to the following locations.
- United States
- Canada
- United Kingdom
- European Union (Please note, some countries such as Malta, Greece, and Romania will have higher shipping costs.)
- Australia & New Zealand
For those who fall outside of these regions, we encourage you to visit www.Warehouse23.com should we make these available to the rest of world.
Last updated: March 25, 2020 10:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.